Cognac & Fossil Amber Carved Horses Cabochons

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

* Product color may slightly vary due to photographic lighting sources or your monitor settings.

Natural amber is a gem from the past that still fascinates us today. Its unique qualities, including its beauty and ability to preserve small items, make it highly valuable and desirable. By purchasing natural amber, you will be sure to purchase a real piece of history that will be treasured for many years.

All of our products are handmade with passion and love. The location, nature and traditions enables us to achieve the best results in amber processing. The experience in manufacturing amber products have taught us to achieve the highest quality of amber jewelry.

• Never leave your amber jewelry in direct sunlight.
• Protect your amber jewelry from chemicals. Always apply your perfume and hairspray before wearing your jewelry. Otherwise it might damage your amber.
• Nail polish removers, acetone, household cleaning supplies or different adhesives are not suitable for cleaning amber because it can damage the stone. To clean your amber jewelry use warm water.
• Keep your amber jewelry in a soft cloth or satin bag when you are not wearing it. This will prevent it from being scratched by other jewelry items.
• Dust, pollution, and general wear can cloud the shine of your Amber treasures, so follow our tried and tested methods to ensure your amber jewellery sparkles for a lifetime.