Shipping policy

Last updated: 7 November 2026

Where we deliver and what it costs

We ship from Lithuania to the destinations available at checkout. Enter your delivery address to see the methods, charges and any destination restrictions that apply to your order. The final delivery charge is shown before you pay.

Carrier availability and prices can change. The options shown at checkout apply; an old rate quoted elsewhere does not override your order summary. If you need a delivery date for a particular occasion, contact sales@amberalex.lt before ordering.

Dispatch and production

Items in stock are normally dispatched on the same or next business day after payment is confirmed. Items requiring production can take approximately 1–10 days before dispatch; any different lead time stated on the product page or agreed for your order takes precedence. We will contact you if a material delay arises.

Dispatch time is separate from the carrier’s transit time. Business days exclude weekends and public holidays in Lithuania. Transit estimates are not a guarantee unless we expressly agree a guaranteed delivery date. If no delivery time was agreed, statutory consumer delivery deadlines still apply.

If you ask us to split an order into separate shipments, any additional delivery charge must be agreed with you first.

Tracking and delivery problems

We send tracking information when available for the selected service. If you have not received it, check your spam folder or contact sales@amberalex.lt.

Tell us about a delayed, missing or damaged parcel. We will investigate with the carrier and provide the solution required by the circumstances and the law. For consumer orders, goods remain our responsibility until you, or someone you nominate, take physical possession, except where you independently appoint a carrier that we did not offer. A damaged parcel does not become your loss simply because it has been dispatched.

Check your address carefully. If a parcel is returned because an address was incorrect or delivery was refused, contact us to agree the next step. We do not impose an automatic penalty or remove any statutory cancellation or refund rights.

Taxes, customs and international delivery

For deliveries within the EU, applicable taxes and delivery charges are shown at checkout. For deliveries outside the EU, the destination country may charge import duties, taxes and clearance fees unless checkout expressly includes them. Customs checks can also cause delays.

We describe the contents and value accurately on customs documents and cannot mark a purchase as a gift or understate its value. If you withdraw from an order, refunds and return costs are handled under our Returns and refunds policy and applicable law.